Terms of Service

Last updated: 2/28/25

Welcome to Zen | House (“Company”, “We”, “Us”, or “Our”). By accessing or using our website, products, or services, you agree to the following Terms of Service.

1.General Terms

  • By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.

  • We reserve the right to modify these Terms at anytime. Updates will be posted on this page. Your continued use of our services constitutes acceptance of changes.

  • We may refuse service to anyone for any reason at our discretion.

    2. Product & Order Policies

  • Our gifts and products are hand-selected and may vary based on availability. We do our best to provide accurate descriptions and photos, but slight variations in colors and design may occur.

  • Many of our products are launched in limited quantities for various reasons of exclusivity or availability. Once they sell out, they may not be restocked. We recommend purchasing quickly if you see something you want.

  • All sales are final. Due to the nature of our products, we do not accept returns or exchanges unless an item arrives damaged or an incorrect item has been sent on our part.

    If you receive a damaged item, please contact us within 48 hours of delivery with photos so we can assist you.

    3. Payment & Pricing

  • Prices are subject to change at any time without prior notice.

  • We accept payments via all major credit cards, debit cards, and Square. Full payment is required at checkout.

    Any declined or fraudulent transactions may result in order cancellation.

    4. Shipping

  • We currently ship within the contiguous U.S. only.

  • Processing times vary, and estimated shipping times are provided at checkout. However, we are not responsible for carrier delays.

  • Once an order has been shipped, we are not liable for lost, stolen, or delayed packages. If an issue arises, please contact the shipping carrier.

  • We are not liable for orders shipped to incorrect addresses provided to us by the customer.

    5. Limitation of Liability

  • Our products are intended for personal use only. We are not responsible for any allergic reactions or injuries caused by misuse of our products.

  • To the fullest extent permitted by law, we disclaim all warranties, express or implied, are not liable for any damages arising from your use of our website, products, or services.

    6. Intellectual Property

  • All content on this website, including text, images, and designs, is owned by Zen | House. You may not copy, distribute, or use any content without permission.

    7. Privacy

  • Your personal information is handled in accordance with our Privacy Policy. We do not sell or share your information with third parties without consent.

    8. Contact Information

  • If you have any questions about these terms, please contact us at: hsheley@the-zen-house.com

  • By using this website or purchasing from Zen | House, you agree to these Terms of Service.